Privacy Policy
This Privacy Policy explains how Odamo Ltd collects, uses, stores, and shares personal data when you use the Smart Meter mobile app, the Smart Luku website at smart-luku.co.tz, and related electricity metering services in Tanzania.
Who we are
Odamo Ltd is a company registered in the United Republic of Tanzania, based in Dar es Salaam. We operate prepaid smart electricity meters and the Smart Meter customer app.
Contact: nasrkihagila@odamo.co.tz · +255 620 656 604 · +255 685 575 161 · Dar es Salaam, Tanzania.
Data we collect
We collect only what we need to run your meter account, process payments, and support you.
- Account identifiers: meter number, IMEI, channel/room ID, and a login token after you sign in with your meter number or QR code. The app does not use a password.
- Contact details: name, phone number, email, and address when they are on your meter account or when you enter them to buy a token or file a complaint.
- Meter telemetry: voltage, current, power, energy (kWh), remaining units, frequency, meter status, and timestamps.
- Payments: amount, mobile-money phone number, order reference, token digits, and payment status. Card numbers are not collected by us. Mobile-money processing is handled by Selcom / Switch Africa.
- Support content: complaint type, description, priority, and optional photos you attach.
- Device permissions you grant: camera (QR login), photo library (QR import or complaint photos), and Bluetooth (sending a token to a nearby meter). We do not use Bluetooth to track your location.
- Technical logs: app version, approximate time of requests, and error diagnostics.
How we use data
We use personal data to:
- Sign you in and show your meter dashboard.
- Sell and deliver prepaid electricity tokens.
- Send a token to your meter over the network or Bluetooth.
- Show usage and payment history.
- Handle complaints and notify you about ticket status.
- Detect fraud, meter tampering, and service abuse.
- Meet legal, tax, and accounting duties in Tanzania.
Legal basis
We process data to perform the contract to supply prepaid electricity and the app, to comply with Tanzanian law (including the Personal Data Protection Act, 2022), and for legitimate interests such as security, metering accuracy, and customer support.
Sharing
We do not sell personal data. We share it only with:
- Payment processors so they can collect mobile-money payments.
- SMS and notification providers so we can send tokens and alerts.
- Meter and token vendors needed to generate or deliver a token.
- Regulators, courts, or police when the law requires it.
- Service providers who host our servers, under contracts that require them to protect the data.
Retention
Meter and payment records are kept while the meter is active and for a reasonable period afterwards for billing disputes, tax, and legal claims (typically up to seven years). Complaint photos are kept while the ticket is open and for a limited archive after it is closed.
Your rights
You may request access, correction, deletion, or restriction of your personal data. Email nasrkihagila@odamo.co.tz. You may also lodge a complaint with the Personal Data Protection Commission of Tanzania.
International transfers
Our primary operations and customer records are in Tanzania. Some processors may store data outside Tanzania under contracts and appropriate safeguards.
Children
Smart Meter is not directed at children under 13. We do not knowingly collect data from children.
Security
We use HTTPS, access controls, and least-privilege staff access. Notify nasrkihagila@odamo.co.tz if you believe your meter account was used without authorization.
Changes
We may update this policy. The Last updated date on this page will change.